Claims Handler
Northampton
Permanent / Full Time
£22,000 to £24,000 DOE
My client is looking for an experienced customer focussed Claims Handler to join their busy team. As a Claims Handler you like to deliver high quality personal communication helping to promote client and insurer relations by telephone and email. Customer involvement is key to the Claims Handler role and you will need to possess a natural ability to build rapport.
Responsibilities
- Supporting the New Business and Renewal teams, managing all midterm policy changes.
- Managing claims and servicing outcomes with our clients, insurers and partners
- Recognise and convert sales opportunities and be able to process a comprehensive range of transactions with a high level of accuracy.
- Registering claims and maintaining client servicing records with total accuracy
- Always display excellent customer service and technical skills whilst processing and handling transactional duties.
- Providing professional advice based on a comprehensive assessment of the client’s needs and circumstances
- Accurately processing policies, associated transactions, and documentation
Experience
- A minimum of 12 months of motor or home insurance experience
- Customer Service experience including in and outbound call handling
- Office and administration experience
- Frequent use of Microsoft applications including Word, Excel and Outlook
- Knowledge and understanding of FCA regulations
- Chartered Insurance Institute (CII) qualifications (preferred)
Benefits
- Monday – Friday 9am – 5.30pm with an hour allocated for lunch and no weekends
- 28 days entitlement increasing to 34 days with longevity of service
- Regular social and team-building activities including seasonal out-of-work events
- Subsidised healthcare subscriptions offering many wellness and retailer benefits including 50% off Virgin & Nuffield gyms, free Odeon/ Vue Cinema tickets, free Rakuten films, Amazon Prime, cashback at Waitrose and many, many more
Date Advertised: 20/01/2026
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northampton’s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.
OS1234
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discount
Schedule:
Supplemental pay types:
Work Location: One location
Reference ID: CH2001CS
